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Refund Policy

Effective date: Jul 12, 2025

At Edugate, we strive to provide our customers with high-quality merchandise and excellent service. However, to maintain fairness and consistency, please note the following policies regarding refunds and exchanges.

Refund and Exchange Policy

  • All items sold by Edugate are non-refundable and non-exchangeable under normal circumstances.

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  • Should merchandise be found defective upon receipt, customers may request an exchange. To arrange an exchange, the following conditions must be met: 

                 The defective merchandise must remain in its original packaging and in unused condition.
                 Customers must notify Edugate within 7 days of receipt of the merchandise.Notifications can be made via:

 

Once the defective item is returned and inspected, an exchange will be processed.​​

Amendments to Terms and Conditions

Edugate reserves the right to amend terms & conditions and of final decision on all matters of disputes related to exchanges, returns, and defective merchandise. 

For any enquiry regarding online order and delivery, please contact us via WhatsApp at +852 9367 5762.(Service hour: Monday to Saturday 09:30am to 6:30pm)

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